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Help/FAQ

Ordering Questions?

If you are having a problem with ordering or have a question about shipping, prices, tax, etc. that you don't see the answer to here please don't hesitate to ask.  We are glad to help you with any questions you might have.

What if I don't have a credit card, how can I order?
What types of payments are accepted?
Can I order by phone or mail?
If I'm mailing my payment how do I get a total?
How much are the shipping charges?
How can I check the status of my order?
How long will it take to receive my items?
What if I'm not happy with my purchase?
Can you ship an order to someone as a gift from me?

 


What if I don't have a credit card, how can I order?

We also accept PayPal, money orders, cashiers checks, or personal checks.  Checks should be made payable to Cheryl Ferrent.

If paying by check please allow an extra 7-10 days for the check to clear before we ship your order.  All others are shipped upon receipt of payment.

To order by mail simply add the items you want to order to the shopping cart and proceed to checkout, once you have a total including shipping charges, print the page out and send it with payment to:

Cheryl Ferrent
Kids Room Knits
594 Barilar Rd.
Punxsutawney, Pa. 15767

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What types of payments are accepted?


We currently accept Visa, MasterCard, Discover, AMEX, eCheck, PayPal, Money Orders, Cashiers Checks, or Personal Checks. 

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Can I order by phone or mail?

Absolutely!  To order by mail simply add the items you want to order to the shopping cart and proceed to checkout, once you have a total including shipping charges, print the page out and send it with payment to the address below.  To order by phone, please have the items ready you want to purchase, we can process the order by phone with a credit card payment.

Cheryl Ferrent
Kids Room Knits
594 Barilar Rd.
Punxsutawney, Pa. 15767
cheryl@kidsroomknits.com

(814) 952-8791

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If I'm mailing my payment how do I get a total?

To order by mail simply add the items you want to order to the shopping cart and proceed to checkout to get the shipping charges and tax that may apply.

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How much are the shipping charges?

We try to keep extra charges to a minimum.  We don't believe it's fair to gouge the customer on shipping charges as other places so often do.

Shipping charges will vary depending on the service and company you choose.  You pay the shipping charges based on the rates given to us by the shipping companies.

No handling fees are charged with the exception of optional gift wrapping at $1.00 per shipment.

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How can I check the status of my order?

E-mail us or call us at (814) 952-8791

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How long will it take to receive my items?

Although it is normally much quicker, please allow up to 2 weeks for delivery unless otherwise noted in the products details.  Some items that are custom made may take longer than 2 weeks.  It will be noted in the description of these items.  If you need an item rushed, please call us and let us know, we'll do what we can to get it to you by the date you need it.

If paying by check please allow an extra 7-10 days for the check to clear before we ship your order.  All others are shipped upon receipt of payment.

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What if I'm not happy with my purchase?

If you're not happy, we're not happy!  If you would like to make a return please visit our return policy for details and instructions.

We try to do what we can to keep our customers satisfied.  If you have a question or concern about an item please feel free to e-mail us at: cheryl@kidsroomknits.com  or call us
(814) 952-8791

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Can you ship an order to someone else as a gift from me?

Absolutely!  When you add an item to your shopping cart simply select gift as an option.  And if gift wrap is selected at checkout we wrap it and send it to the address you provide at checkout.  You can also include a personal note if you wish.

Please note: Gift wrapping is optional for sending an item to a different address than your billing address.  If you only want it shipped to a different address simple specify the address for shipping.

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Solid Color
Full Name Sweater
$59.95
more info



Accented Cuff
Letter Sweater
$59.95
more info


Striped Personalized Pillow
$49.95
more info


Striped Sleeve Letter Sweater
$59.95
more info


Short Sleeve Personalized Sweater
$59.95
more info


Personalized Baby Dress
$49.95
more info


34 x 37
Baby Blanket
$59.95
more info
 

 

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